Now the app sends out weekly update email on Friday. This email gives you a brief overview of how the answering engine performed in the last 7 days. It contains important information such as

• Questions & average scores
• Category breakdown
• Top cited pages

Now you can create Categories for the questions being asked and group them for better analytics. You can configure it as described below:

• You can create Categories from Settings
• Give the category a name and description
• CrawlChat will start tagging the category accordingly
• You can see it on Home page and Messages page
• The app also suggests new categories for each message, and you can instantly add them
• Deleting a category will stop tagging further

Made the following improvements to the web scraping functionality for a better user experience:

• Fixed a few bugs with handling relative URLs
• Handle non-200 status code pages and show relevant error messages
• UI changes to show full URLs

Released a Chrome Extension for CrawlChat. You can use this tool to quickly compose text from your knowledge base for different purposes and fill forms instantly on any web page. This is helpful for customer support teams composing answers for support tickets, queries, DMs, emails, and more. It also helps product teams fill forms for FAQs, product specifications, and similar content.

Read more about it here

API access to CrawlChat is out now. You can integrate CrawlChat with your application. To start, the /answer API is now public. You can use this API to get an answer from your knowledge base for any query, just like you get in the chat widget. Check the docs for more information.

You can now connect your Linear issues and projects to CrawlChat as a source instantly. The setup process is simple:

• Log in to your Linear account
• Navigate to Settings > Security & access
• Click New token under Personal API keys
• Name your key (e.g., CrawlChat) and select Only select permissions
• Tick the Read box and choose All teams you can access
• Click Create and copy your API Key
• Head to the New Group page to import your Linear issues into CrawlChat, providing the API token you generated
• Activate auto-update for regularly syncing the latest 250 issues/projects
• Configure statuses to skip irrelevant issues to maintain a clean knowledge base.