Overview
Polotno is a browser-based image and video design platform that lets users create banners, ads, reels, and visuals easily with drag-and-drop tools, templates, and export options like JPG, PNG, PDF, GIF, and MP4. It also offers a customizable SDK so businesses can embed a white-label design editor into their products, enabling automated and integrated creative workflows.
Polotno has a great community, and it needed a better way for members to find answers to their questions. By integrating CrawlChat, Polotno was able to achieve exactly that.
Challenges
Key challenges faced by Polotno about making their documentation more accessible:
- Information scattered across different sources
- Repetitive questions are asked frequently
- No visibility into the questions asked
Sources
Polotno uses the following sources to build their knowledge base:
Channels
Polotno integrates the CrawlChat agent into the following channels:
Results
By integrating CrawlChat, Polotno was able to achieve the following results:
- Documentation support is now available 24/7
- Community conversations are turned into a knowledge base
- Developers get instant help in their IDEs using MCP
- Identify gaps in the documentation and improve it
Frequently asked questions
Apply the same approach to your company!
CrawlChat is a powerful tool that can help you improve the accessibility of your documentation and your community.