Customer support automation for docs and support teams
Turn your documentation into a support agent that gives instant, source-linked answers. Reduce repetitive tickets, improve self-service support, and let your team focus on complex customer issues.
Use a customer support agent trained on your docs
CrawlChat builds a documentation-first support agent from your existing help center and product docs. Customers get fast, grounded answers before opening tickets, which helps your team improve ticket deflection without sacrificing answer quality.
- Customer support agent
- Help center agent
- Source-linked answers
Track ticket deflection with conversation analytics
Ticket deflection means resolving user questions before they become support tickets. CrawlChat gives visibility into conversations, categories, confidence, and unresolved questions, so support teams can monitor deflection trends and continuously improve documentation coverage.
- Conversation logs
- Deflection analytics
- Improve missed answers
Automated customer support with 24/7 coverage
Automated customer support helps users find answers immediately, even outside your team's working hours. CrawlChat supports multilingual responses and adapts answer style to your support voice, improving self-service support across regions and time zones.
- 24/7 availability
- Custom response tone
- Multilingual support
Build your support knowledge base from existing docs
Connect your documentation stack in minutes. CrawlChat unifies support docs, product docs, and issue history into one answer layer for customer support automation.
Deliver support automation across every support channel
Meet users where they ask questions and route fewer issues to human support. CrawlChat keeps answers consistent across web, community, and internal channels.