Data gaps and analysis

August 19, 2025

The bot now analyzes data gaps whenever it gives an answer across channels. It primarily checks two aspects:

  1. How much relevant information is available in the knowledge base for the asked question.
  2. How relevant the question is to the knowledge base.

Depending on the scores for those two signals, it decides whether there is a potential data gap. If so, it drafts a note explaining the topic of the data gap and the points to cover.

Data gaps